Styla is changing the way brands and retailers interact with their customers digitally. Our technology enables merchants to run their store in headless mode, with split-second load times and unprecedented stability, which boosts conversion rates, especially on mobile devices. We are now bringing this technology to market, targeting small and medium businesses around the world, using the BigCommerce ecommerce platform.
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To continuously improve our customer satisfaction, we are looking for you as Junior Developer in technical support (m/f/d).
We offer you extensive influence on a product with high potential, which with your help can change the entire e-commerce experience for merchants and customers.
Challenges you may solve:
- the flawless configuration of our product
- technical support for product installation
- design HTML pages based on customer requirements
- write clear and well engineered code
- finding errors and their causes in case of technical problems
- Guiding customers step-by-step to solve technical problems
- Writing & compiling user manuals, guides, FAQs, documentation and other support resources
- Participate in customer meetings, understand user needs, and provide technical solutions.
For this you ideally bring:
- first professional experience in SaaS-based software support
- very good HTML and CSS knowledge and programming skills (JS or similar)
- fast grasp of new technical concepts
- very good communication skills in written and spoken English
- independent working style
- intermediate programming skills (JS)
- basic experience in data management (JSON, SQL)
- analysis of network calls / API calls
- Project management
- Use of browser development tools (postman or similar)
- Experience with ticketing softwares
This is what's in it for you:
- Career opportunities in a fast-growing international company .
- Our employees are important to us: We offer you a permanent employment contract.
- Family-First: thanks to flexible working hours and remote position: as a Styla family we know what it means to be there for each other, that's why it's important to us that you can also be with your loved ones in case of emergency and live a balanced work-life-balance
- Be yourself: With us, you can and should be the way you are - we allow individuality
- Quality Time: joint team and company events throughout Germany We support you in your growth
- We support you in your growth, whether further education or courses, talk to us and together we will see what is possible.
- Openness to new things is our mantra: no matter what the topic, you can actively contribute and shape the Styla of tomorrow.
- Your future is important to us, which is why we give you the opportunity to take out or take over your company pension scheme in the form of a direct insurance policy
- Your future is important to us, which is why we allow you to take out or take over your company pension scheme in the form of a direct insurance policydable emissions.